Email......hhhmmm.....we use email to send information to our local paper, communicate with the town office, subscribe to newsletters we are interested in, updates for programs especially anything with new viruses or worms floating around out there. Just recently we had a couple of requests to help with obituaries from many years back. Its handy for staying in touch with other librarians....almost faster than the telephone. Our patrons don't email our library but I am hoping that will change sometime in the future.
As far as productivity goes it helps immensly with any communications from the state library and notifications of upcoming classes, webinars etc. It helps keep me in the know about important news.
Using web tools for communicating is a great thing. I would like to see our community use this tool in connection with our library. I am sure they use it within their friends and family circles, and getting them to use our library for this as well would enhance their experience with the library.
I do a little IM with friends but nothing through the library and we don't text. I don't think it is available in our community and we don't have phones in the library capable of texting either.
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